Support

Red Monday offers 3rd line support on all our software creation but we can also provide 3rd line support for applications developed by your organisation or a 3rd party supplier. We also provide business continuity support in areas such as database administration on an on going basis or to help cover short term exposures such as resource or skill shortages.

Red Monday can provide you with a cost effective support package that will provide your organisation with the ability to draw on high calibre certified professionals across multiple disciplines. This service is a managed process and through, the use of service level agreements, will reduce your management overhead and increase turnaround times.

Red Monday can provide your organisation with the ability to log an issue directly with us via the web. This direct approach removes the disconnected feel often associated with 3rd party support providers. Red Monday can provide management information on the breakdown of support issues to help you organisation identify existing weaknesses and bottlenecks.